FAQ
Commissioning Artwork
Q: What is the process for commissioning a custom piece?
A: Personalize your space with custom art in six easy steps, starting with inspiration and ending with a hand-delivered piece you adore. If you're not completely satisfied, we offer a 7-day return policy post-receipt. Read more here.
Q: What can I expect during the commissioning process?
A: Expect clear communication, progress updates, and the opportunity for input to ensure the final piece is perfect for you.
Q: When is payment due for commissioned work?
A: After an initial 50% deposit, the remaining balance is due upon your satisfaction with the completed artwork.
For full details, visit our Commissioning Artwork Information.
Art Advisory Service
Q: What art advisory services are offered?
A: Benefit from our complimentary art advisory services, assisting you in selecting the ideal original artwork for your space.
Q: Can you assist with personalized art selection on a budget?
A: Yes, contact Ewa Matyja at hello@ewa-matyja.com for tailored assistance within your budget.
Q: Are these services available to professionals and businesses?
A: Absolutely. Ewa Matyja extends art advisory services to designers, corporations, and more.
Q: Is there a fee for the art advisory service?
A: No, our expert art advisory services are offered at no cost to you.
Explore more on our Art Advisory Page.
Returns & Satisfaction Guarantee
Q: What is your satisfaction guarantee policy?
A: We proudly offer a 7-day satisfaction guarantee. If the artwork doesn't meet your expectations, return it within this period. We're here to help you find a piece you're truly passionate about.
Q: Can I get a refund on sale items?
A: We offer refunds only on regular-priced items. Sale items are final and cannot be refunded, but we strive to ensure you're delighted with any purchase.
Q: Do you allow exchanges?
A: Your satisfaction is our top priority. We typically replace items if they arrive defective or damaged, but we're flexible. Let's work together to ensure you're happy with your chosen piece.
Q: How are refunds processed?
A: Refunds are seamlessly processed back to your original payment method within a specified timeframe.
Q: Who is responsible for return shipping costs?
A: Return shipping costs are the responsibility of the art collector.
Q: What should I do if my item is damaged or incorrect?
A: Please reach out to us immediately at hello@ewa-matyja.com to report any issues with your order.
For comprehensive details on returns, please visit our Return Policy Page.
Shipping
Q: What shipping options do you offer for paintings?
A: Enjoy free global shipping for paintings sent rolled in a tube. For stretched and framed shipping, additional fees apply. Email hello@ewa-matyja.com for a quote based on your specific needs.
Q: Which countries do you ship to?
A: Our artwork travels worldwide.
Q: Can I stretch the canvas locally?
A: Certainly! Your rolled painting is ready for stretching at any local framer.
Q: Is framing included?
A: To keep shipping free and flexible, we send paintings unframed. This gives you the freedom to choose the perfect frame for your space.
Q: Can I receive my painting ready-to-hang?
A: Yes, we offer a ready-to-hang service for an additional fee. Reach out to ewa.matyja.art@gmail.com for details.
Q: How is the painting prepared for shipping?
A: Paintings on 300gsm paper ship unframed. Larger works are carefully rolled and protected in a tube.
After Your Artwork Arrives
Q: How can I authenticate my painting?
A: Each piece is signed at the front and back and includes a Certificate of Authenticity for your assurance.
Q: What precautions should I take when unpacking?
A: Unpack on a clean, soft surface, and carefully remove packaging to avoid damage.
Q: How should I maintain my artwork?
A: Dust with a soft cloth and keep away from direct sunlight and extreme conditions to maintain its beauty.
Q: Is the final artwork protected?
A: Yes, every painting is protected with the final varnish layer.
Q: Are the colors of the painting accurate?
A: Please note that actual colors may vary slightly different due to computer screen settings.